Ticket Sales Policy and Theater Etiquette

Ticket Sales & Refund Policy

Thank you for your interest in coming to a Gypsy Stage Theater show! We’re excited to have you in our amazing and fun venue for an equally amazing and fun show!

If for any reason you have a problem coming to a show for which you have already purchased tickets, please call 267-337-8103 at least 1 day in advance of the show date of your ticket purchase to inform us and make arrangements for your tickets.

We offer the following options:

1. Move your tickets to another date for the same show.
2. Move your tickets to another date for a different show.
3. Cancel your tickets and donate that money to Gypsy Stage Company.
4. Cancel your tickets and receive a full refund to your credit card.

Cancelled Performances

Due to the nature of live theater, programs, performers, dates, and times are subject to change. While Gypsy Stage Company reserves the right to cancel or reschedule offerings at its sole discretion, it is rare and something we abhor! However, things can happen in this wild and wacky world in which we live so here are the options on the table in such an event:

1. Move your tickets to another date for the same show.
2. Move your tickets to another date for a different show.
3. Cancel your tickets and donate that money to Gypsy Stage Company.
4. Cancel your tickets and receive a full refund to your credit card.

Theater Etiquette

Please Help Us Assure A Great Theater Experience for Everyone

Part of the magic of live performance is the shared experience — the subtle interplay between performers and audience, and how laughing, crying, oooing and ahhing binds an audience. Etiquette is the rules of thumb that guide us so that everyone has the best-shared experience they can.

Dress Code

We have no rules about dress. Please just use good judgment so that you don’t distract yourself or others, and don’t impede the view of others. And, please remember, you’ll be in close proximity to other audience members. Scents, such as perfumes, colognes, and even hair sprays, may not only distract others but may trigger significant allergic reactions.

Prepare

• Arrive early. This allows everyone to be seated and comfortable on time.
• Leave sufficient time for parking.
• Latecomers cannot be seated until there is a break in the performance. If you are late, ushers are just doing their jobs if they must ask you to wait.
• Let us know about special access needs in advance. We have an elevator to bring you up to the theater level of the building. An operator will help you use it. If you have special seating needs, please call us when purchasing your tickets to discuss. Please note, that the first row of seats in any section (except the mezzanine), are floor level (no steps). All other rows have anywhere from 1 to 4 steps to access that row.
• Turn off your cell phone and any other electronic devices. Ring tones are not the only problem. Light and the motions of texting can distract other patrons and the performers. If you forget and your mobile rings during the performance, turn it off; do not answer. Please check for messages during the intermission. In addition, cell phones can interfere with the wireless technology used in the theater … we’re pretty sure you don’t want your conversation broadcast to our staff or even over our speaker system to the audience!
• Sit in the seats you have purchased. That makes it easier for everyone else to find their seats. Please do not worry, there isn’t a bad seat in the house. With our tiered seating set-up, there should not be a person’s head blocking your view. It’s an intimate environment and a unique experience.
• Plan for your comfort and not to distract others. Get everything out, or put it away before the performance begins. Searching through pockets, bags, etc. can be noisier and more distracting than you imagine. If you think they’ll be necessary, bring cough suppressants, lozenges, and medications and have them at the ready; unwrap during applause, laughing, or, best yet, intermissions.
• Visit restrooms before the performance begins or during intermission. Restrooms are through the curtain under the EXIT sign, at the end of the hall, and on the right. Unless there is an emergency, plan to stay seated during performances.
• No Smoking. There is no smoking anywhere inside the theater.
• EXIT’S. Please be sure you make note of the exits both front and back, in case of an emergency.

During Performances

• React to what’s happening on stage. Please feel free to have honest reactions to what is happening onstage. Please laugh, applaud, and enjoy the performance. Applause is anticipated after a well-performed song or dance during a scene, after each scene or act, and at curtain call. The more energetic and involved you are as an audience member, the better the performance you will get from your actors!
• Keep talking, humming, or singing to a minimum and very quiet. Be mindful of other guests and your actors and while we want you involved, please refrain from loud outbursts or other noises that are unrelated to show reactions.
• We sell food and drinks in our lounge. We invite you to bring your food and drinks into the theater with you to enjoy while watching the performance.
• Do not litter. Volunteers prepare and clean our facility. Whatever you bring into the theater, please take it out with you. There is a recycling and regular trash can at the entry/exit. Please use them.
• Do not leave early. Even more than arriving late, this distracts audience members and actors because you’re already in the theater. If you really need to leave early, please do so at intermission.
• We DO allow still photographs during a show BUT no flashes! As we perform entirely custom works that we ourselves create, we are able to invite you to take still photography and ask that you share it freely on social media, linking back to our website and/or social media accounts. Please refrain from taking and sharing videos longer than a minute.
• Need urgent assistance? If you need assistance during the show, please go to your nearest volunteer usher.
• Please wait for the house lights to come up before leaving. This not only honors the performers, but it’s also just safer.

Children and Live Theater

Young children are most welcome at Gypsy Stage Company, but we ask that parents or guardians make sure the show’s content is appropriate for children before you choose to bring them. Some shows are perfect for kids, some are not. Ask us about our upcoming children’s summer camp if you are interested in getting your child involved in the arts.

We do ask that you refrain from bringing the very young who will fuss and cry during a show (usually under the age of 5) as those behaviors are distracting for the audience and actors alike and ruin a performance for everyone.

Every child who attends, regardless of age, must have a ticket and seat.

Age Appropriateness

We do not decide for parents which of our performances geared for adults are appropriate for their children. We strongly recommend that parents take time to determine which shows are appropriate for their children to attend.

Help Children Learn Theater Etiquette

What’s familiar to adults, or at least common sense to us, might be unusual for children. Please help share theater etiquette with your children who will be attending Steel River Playhouse performances.

Some guidelines to prepare young children for attending live performances:

• Explain what makes attending a live performance with lots of people around different than watching television at home.
• Answer questions ahead of time. Children are naturally curious, but asking and answering questions during performances is disruptive.
• They will be expected to be quiet, sit in their own chair, and not disturb others around them by talking or fidgeting. They will need to do this, with an intermission, for at least 90 minutes.
• They will need to keep their feet on the floor, not on the seats around them. They should not kick the chair in front of them or stand during the performance.
• They should not leave the theater except during intermission and only with their parent(s) or guardian.
• They should use the restroom before the performance or during intermission and only with their parent(s) or guardian.
• They may applaud, even cheer, or shriek when appropriate.
• The theater will be dark at times and sudden bursts of sounds or lights or smoke may happen. Please try to make your children aware of what to expect.

If your child becomes restless, frightened, or very loud, please take them to the lobby. Loud noise will travel into the theater.

Thank you for helping us achieve a great live theater experience for everyone!

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